Customer Care

Store Policy

You've spent a lot of time and effort to create the perfect design for your products—it's important that you and your customers know how to take care of them in the best way possible!
 

Printed apparel (direct-to-garment)

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won't fade for a long time if taken care of properly.

 

Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. So we suggest following the care instructions on this page to learn how to take care of your printed garments properly.
 

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.
 

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
 

Embroidered apparel

Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option.

 

If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.

 

After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting.

 

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.

 

Embroidered hats and backpacks

Embroidered hats and backpacks can be wiped clean with a damp cloth in the spots where it's needed. If necessary, hats can be hand-washed cold. Don't use brushes.

 

Both hats and backpacks can't be machine-washed, bleached, tumble-dried, ironed, and dry-cleaned. Read the manufacturer label carefully for any other instructions.

 

Embroidered aprons

Embroidered aprons can be machine-washed at 86ºF (30ºC) or less. Don't use bleach. They can be tumble-dried on a low cycle. Read the manufacturer label carefully for any other instructions.

 

All-over printed apparel

All-over printed apparel can be machine-washed cold with like colors, without bleach. You can tumble-dry the apparel on low heat. It can't be ironed and dry-cleaned.

 

All-over printed sweatshirts, hoodies, and joggers

All-over printed sweatshirts, hoodies, and joggers have cotton in their fabric, and it makes their care different from other all-over print products. So, while they can be machine-washed cold with like colors and ironed on low heat, they can't be tumble-dried or dry-cleaned. Don't use bleach while washing.

 

All-Over Print Face Masks

All-Over Print Face Masks can be machine-washed at 140ºF (60ºC) with like colors, without bleach. They can't be dry-cleaned. You can tumble-dry the face masks on low heat and iron on a cool setting.

 

Sublimation socks, blankets, towels, and laptop sleeves

Sublimation socks, blankets, towels, and laptop sleeves can be machine-washed cold with like colors at no more than 86ºF (30ºC). Don't use bleach and don't dry-clean. It's best to hang-dry, but tumble-drying can be used on a low cycle if necessary.

 

Sublimation flip flops

Sublimation flip flops can be hand-washed in warm water with a mild neutral detergent.

 

Bags

All-over print backpacks need to be hand-washed, and they can be tumble-dried on low heat. The backpacks can't be bleached, ironed, or dry-cleaned.

All-Over Print Fanny Packs, Beach, Tote, and Drawstring Bags can be machine-washed without bleach on a cold cycle. After washing, they can be tumble-dried on low heat. They can't be ironed, or dry-cleaned.

 

Pillows and pillow cases

Pillow cases can be machine-washed without bleach on a cold cycle, and they can be tumble-dried on low heat. They can't be ironed or dry-cleaned.

The pillow insert should only be hand-washed.

 

Bean Bags

The cover of the Bean Bag can be machine-washed cold and tumble-dried on a low cycle. Don't use bleach. They can't be ironed and dry-cleaned.

The inner bag can't be washed, tumble-dried, bleached, or dry-cleaned.

 

Mugs

Our White Glossy Mugs and White Ceramic Mugs with Color Inside are microwave and dishwasher safe.

Matte Black and Glossy Black Magic Mugs, however, should only be hand-washed, and you can't put them in a microwave. Note that they're also prone to scratches, so be extra careful.

The same goes for our Enamel Mugs that should only be hand-washed. Also, you can't heat liquids or food directly in the Enamel Mugs—it can damage their coating.

 

Posters and Canvas

To ensure that your posters and canvas last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft dry cloth or a feather duster.

 

Phone Cases

To clean a phone case, remove the case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air-dry at room temperature.

 

Jewelry

Don't wear the jewelry while showering, swimming, washing dishes, applying perfume or doing sports. When not wearing it, store it in the box you received it in. 

After wearing the jewelry, we recommend wiping it with a non-abrasive jewelry polishing cloth to remove dirt and tarnish. But to fully remove tarnish and any stains on the jewelry, use silver or jewelry polish. Follow the instructions on the bottle carefully and use gloves when working with silver polish.

Print Policy

What can I print?

You can print anything as long as it meets intellectual property policy and does not contain abusive content.

 

What can't I print?

In accordance with our Intellectual Property Policy, merchants cannot print products that infringe on the intellectual property of others.

In addition to issues of copyright, content that meets the below criteria is prohibited and may lead to termination of your account.

 

  1. Child Exploitation: You may not post or upload Content that exploits or abuses children, including but not limited to images or depictions of child abuse or sexual abuse, or that presents children in a sexual manner.
     

  2. Harassment, Bullying, Defamation and Threats: You may not post or upload Content, that harasses, bullies, defames or threatens a specific individual.
     

  3. Hateful Content: You may not post or upload Content that condones or promotes violence against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition or veteran status.
     

  4. Illegal Activities: You may not post or upload Content that facilitates or promotes activities that go against the laws of the jurisdictions in which you operate or do business.
     

  5. Intellectual Property: You may not post or upload Content that infringes on the copyright or trademarks of others.
     

  6. Personal and Confidential Information: You may not post or upload any Content that contains personally identifiable information, sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, or account passwords unless you have consent from the person to whom the information belongs or who is otherwise authorized to provide such consent.
     

  7. Self-Harm: You may not post or upload Content that promotes self-harm.
     

  8. Terrorist Organizations: You may not post or upload Content that implies or promotes support or funding of, or membership in, a terrorist organization.

Payment Methods

- Credit / Debit Cards
- PAYPAL